Payment and Refund Policy

Last updated: October 2, 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the commercial website operated by stagecrewfy.info. It governs payments and refunds related to documentary stories capturing people, places, and moments on camera. These include digital downloads, commissioned video productions, photographic collections, and related licensing agreements for personal or commercial use. The policy covers services such as custom storytelling projects, archival footage licensing, and access to exclusive visual content libraries focused on Canadian and international subjects. It does not extend to third-party vendors or external platforms that may link to this site.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices are in Canadian dollars unless otherwise specified. Applicable federal and provincial taxes, including goods and services tax or harmonized sales tax, are calculated and displayed at checkout based on the customer's location within Canada. Additional charges may include currency conversion fees for international buyers, customs duties where physical media is shipped, or premium licensing fees for extended commercial rights. Customers are responsible for any bank or payment processor fees incurred during the transaction.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Accepted payment methods include major credit cards, debit cards, and electronic bank transfers processed through secure gateways compliant with Canadian payment standards. Payment authorisation occurs immediately upon submission of an order, with funds held until the transaction is confirmed. Security measures follow industry standards for encryption and fraud detection to protect customer financial information during processing. No payment details are stored on the site servers beyond what is required for transaction completion.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an automated confirmation detailing the order or booking. A binding contract forms when the confirmation is issued, subject to verification of payment and availability of the requested documentary content. For custom services, the contract is formed once the initial deposit is processed and a project outline is agreed upon in writing. Customers should review all details in the confirmation email before proceeding.

Cancellation Rights and Applicable Cancellation Periods

Customers in Canada have the right to cancel orders within a reasonable period as outlined under applicable provincial consumer protection laws, typically ten to thirty days depending on the jurisdiction. Cancellations must be requested before production or delivery begins for custom documentary work. Standard digital content purchases are generally non-cancellable once downloaded, while physical media orders may be cancelled prior to shipment.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for defective or undelivered content, or where services do not meet the agreed specifications. Exclusions include custom commissions already commenced, downloaded digital files, promotional or discounted packages, and subscriptions where partial use has occurred. Non-refundable items encompass licensed archival footage and personalized storytelling projects that have entered active production stages.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must contact stagecrewfy.info using the details provided on the Contacts page. The request should include the order number, description of the issue, and supporting evidence such as screenshots or descriptions of the problem. Requests must be submitted within the applicable cancellation period. The operator will acknowledge receipt within a reasonable timeframe and guide the customer through any additional steps.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Submitted requests undergo inspection to verify eligibility based on the stated reasons and provided documentation. Approval or rejection decisions are communicated in writing, typically within fourteen business days. If rejected, the notification will explain the grounds, such as policy exclusions or insufficient evidence. Customers may appeal a decision once by providing further clarification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued via the original payment method or as a site credit where appropriate. Processing typically takes five to ten business days after approval, with funds appearing on the customer's statement within thirty days depending on the financial institution. For international transactions, additional time may be required due to banking procedures.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital documentary content and subscriptions are subject to strict refund limitations once accessed or downloaded. Subscriptions may be cancelled at any time but do not entitle the customer to refunds for prior periods. Promotional offers are non-refundable if used, and services such as custom video editing follow milestone-based billing with limited cancellation options after initial approval.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated and corrected upon notification. Chargebacks are treated as disputes and may lead to account review or service suspension. Suspected fraudulent activity triggers immediate investigation, with transactions potentially held or reversed to protect all parties involved.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy respects all mandatory rights under Canadian federal and provincial laws, including those under the Competition Act and consumer protection statutes in provinces such as Ontario and British Columbia. Nothing in this policy limits rights to remedies for misrepresentation, defective goods, or unfair practices. Customers retain the ability to seek recourse through provincial consumer affairs offices or small claims processes where applicable.

Contact Route, Policy Changes, and Last-Updated Date

For inquiries regarding payments or refunds, use the contact form on the Contacts page or reach stagecrewfy.info at +1 (888) 310-1005 or 615 2nd Ave N, Saskatoon, SK S7K 2C7, Canada. This policy may be updated periodically to reflect changes in law or business practices. The current version is effective as of the last-updated date stated at the beginning of this document. Continued use of the site constitutes acceptance of any revisions.